6.1 Once you have booked, if you wish to cancel or postpone, there will be two consequences. Firstly the rates we have offered you are based on costs which vary according to date & time of day & availability of resources. If you alter these, our charges will almost certainly change & we may require an increased deposit. Secondly, such changes will incur administration charges. These are set out below. In all cases, you should be aware that if you cancel your move and have secured your move by payment of a 'mini-deposit', this will not be refunded.

6.1.1 All changes or cancellations must be made in writing to our email account. The charges will, in ordinary circumstances, be as follows, but the policy may be overridden at our discretion. External events and customer circumstances will influence how we use our discretion.

a) Cancelled or postponed seven calendar days or more before the day on which the Work was due to commence – No charge other than forfeiture of deposit where applicable.

b) Cancellation or Postponement of fewer than seven days but more than three days – up to 75% of the Removal charge will be applied

b.2) Cancellation or Postponement less than three days – the total amount minus the deposit amount will be applied to your account

c) We will charge this Cancellation fee to your credit or debit card.

d) Any such charges shall be subject to the payment requirements of clause seven below.

e) Any refund of the deposit made by bank transfer as opposed to cc/dc will be subject to a £35.00 admin fee.

f) For the moves out of storage, we require at least one week's notice to accommodate your request.

What if I need to change my service date?

WHAT IF I HAVE TO CHANGE THE MOVING DATE?